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Getting a refund

Time allowed

Requests are accepted up to 7 days after the payment date.

Qualifying cases

  • The login message never arrived at the number or address you gave.
  • Nothing plays on any screen in the home, including after the steps our team asked you to try.

Excluded cases

  • Everything played and you simply changed your mind.
  • Your line or equipment cannot carry 4K (roughly 25 Mb/s per 4K screen, a 4K device and HEVC decoding) and this was explained before you paid.
  • The login was blocked after use outside your household.

Sending a request

Your request to contact@4kiptv-premium.co.uk should give the day you paid, the username from your login message and a line about what the screen shows. Approved refunds return to the original card or PayPal account, usually within a few working days.